Terms & Conditions
Services provided by Dreaming Angels are subject to the terms and conditions outlined in this document. These come into force at the time of booking our service.
1.1 Payment
The full cost of the service requested is payable in advance of the agreed consultation date in order to secure your booking. All fees are non-refundable from the onset of the initial consultation.
Dreaming Angels are under no obligation to refund consultation costs if the client chooses to terminate the working relationship after receiving an initial consultation.
1.2 Onsite Travel
For onsite visits, any costs related to parking and/or congestion charge will be invoiced to the client directly.
2. Cancellation / rescheduling appointments
Cancellation terms: With MORE than 48 hours notice from the date of your initial consultation a full refund will be given.
With LESS than 48 hours notice from the date of your initial consultation 50% of the total fee is payable. Cancellations on the day are non-refundable.
Rescheduling terms: With two day’s notice (48 hours) or more, you are entitled to reschedule your initial consultation to a time that is convenient to both client and consultant at no extra cost.
3. Sleep Plan (where applicable)
If your package includes a tailored Sleep Plan, we will email this to you within 3 working days of the consultation.
The Sleep Plan should start within 2 weeks of being received. A delay in starting may incur additional charges if an additional consultation is required.
4. Ongoing Support (where applicable)
If your package includes ongoing support, we are available to answer questions and provide support via email and/or WhatsApp 5 days a week (excluding Weekends) during your support period. We will always endeavour to respond to questions as quickly as possible, generally within 24 hours.
5. Sleep Support Outcomes
We cannot guarantee a ‘faultless sleeper’ but aim to work with you to bring about positive change in your child’s sleep. In our experience, families that show full commitment, perseverance and consistency to the sleep programme see the best results. Refunds will not be given based on results. Parents should be advised that there could be certain triggers such as teething, vaccinations, being unwell etc that may cause the child to wake in the night after the sleep training.
6. Safe Sleep
Dreaming Angels recommends all clients follow safe sleep advice as outlined by the NHS and The Lullaby Trust (https://www.lullabytrust.org.uk). We do not recommend or support parents who go against their advice and any client choosing to do that does so at their own risk.
7. Confidentiality & Safeguarding
All discussions which take place between the client and Dreaming Angels are confidential and will not be shared. Dreaming Angels will not share any information with a third party without the client's permission. However, if Dreaming Angels believes there is an issue of child welfare, or that a client is a danger to themselves or others, this information may need to be passed on to an appropriate source regardless of permission. This will always be discussed with the client first.
Sleep plans and methods are for the client only and should not be passed on to anyone else.
Please also take note of our Privacy Policy which is freely available on our website.
8. Disclaimer
The information, guidance and methods provided by Dreaming Angels are for general educational purposes only, and is not a substitute for medical advise, diagnosis, or treatment from a qualified healthcare professional. The information provided by any of Dreaming Angels services is not to be construed and/or accepted as medical advice.
All advice is based on recognised safe sleep guidelines (including the Lullaby Trust and the NHS), in conjunction with the information provided by you about your child. You are responsible for determining whether any advice is appropriate for your child and for implementing it safely in your home.
Always consult your GP, paediatrician, or other qualified healthcare professional regarding any medical concerns or before making significant changes to your child's care. Dreaming Angels accepts no liability for any loss, injury, or damage resulting from the use of information provided, except as required by law.
Please be aware, Dreaming Angels' Terms and Conditions can be changed without notice and if any changes arise, these will be posted on our website.