Terms & Conditions

Services provided by Dreaming Angels are subject to the following Terms & Conditions. By booking and/or paying for a service, you confirm that you have read, understood and agree to these Terms & Conditions.

1. Services

Dreaming Angels provides sleep consultancy, education and support for parents and caregivers. Advice is personalised according to the information provided by the parent or caregiver at the time of consultation.

Dreaming Angels offers a range of sleep consultancy services and support packages. The services, inclusions and prices applicable to your booking will be those displayed on the Dreaming Angels website or otherwise confirmed to you in writing at the time of booking.

The exact content, length and level of support provided will depend upon the service or package purchased.

Troubleshooting Call

The Troubleshooting Call is a 60-minute consultation only. It does not include a personalised written Sleep Plan or ongoing WhatsApp, telephone or email support unless specifically agreed in writing.

Advice and strategies will be discussed during the consultation and it is the client's responsibility to make their own notes where required.

Consultations may be recorded solely for the purpose of accurately preparing personalised sleep plans and/or consultation notes. Recordings are used for internal reference only and are not shared with third parties.

2. Payment

The full cost of the service requested is payable in advance in order to secure the agreed consultation or support period.

A booking is not confirmed until payment has been received unless Dreaming Angels has expressly agreed otherwise in writing.

Where payment has not been received, Dreaming Angels reserves the right to offer the appointment to another client.

Once a consultation has taken place and/or personalised advice or a written Sleep Plan has been provided, fees are non-refundable except where required by law.

Dreaming Angels is under no obligation to refund consultation or package costs where a client chooses to discontinue the service after the consultation, Sleep Plan or support has commenced.

Nothing in these Terms & Conditions affects the client's statutory consumer rights.

3. Cancellation and Rescheduling

Cancellation

Where more than 48 hours' notice is provided before the scheduled initial consultation, the client may cancel and receive a full refund.

Where less than 48 hours' notice is provided, Dreaming Angels reserves the right to retain 50% of the total consultation or package fee.

Cancellations made on the day of the consultation are non-refundable.

Where the consultation has already taken place, or a personalised Sleep Plan or other personalised material has already been prepared or supplied, the service is considered to have commenced and the appropriate fee will remain payable, subject to the client's statutory rights.

Rescheduling

Where at least 48 hours' notice is provided, Dreaming Angels will make reasonable efforts to rearrange the consultation without additional charge.

Where less than 48 hours' notice is provided, Dreaming Angels reserves the right to charge a reasonable rescheduling fee or treat the appointment as cancelled.

Repeated cancellations or rescheduling may result in Dreaming Angels declining to continue the booking.

If Dreaming Angels needs to cancel or rearrange an appointment, an alternative appointment will be offered. Where a suitable alternative cannot be agreed, any amount paid for services not yet provided will be refunded.

4. On-Site Consultations and Travel

For on-site services, additional costs relating to parking, congestion charges, tolls or other agreed travel expenses may be payable by the client.

Where applicable, these costs will be communicated to or invoiced to the client.

The client is responsible for ensuring that Dreaming Angels is able to access the property safely at the agreed time.

5. Sleep Plans and Recommendations

Any Sleep Plan provided by Dreaming Angels is personalised to the individual child and family for whom it was prepared.

Sleep Plans are based upon information supplied by the parent or caregiver and upon circumstances known at the time of consultation.

Parents and caregivers are responsible for informing Dreaming Angels of any relevant medical conditions, developmental concerns, feeding difficulties, allergies, medications or other circumstances that could affect the suitability of sleep recommendations.

Dreaming Angels may amend, delay or recommend pausing a sleep programme where circumstances change or where it is considered appropriate for the child's wellbeing.

6. Medical Disclaimer

Dreaming Angels provides sleep consultancy and educational support and does not provide medical diagnosis or medical treatment.

Advice provided by Dreaming Angels is not a substitute for advice from a GP, paediatrician, health visitor, dietitian, feeding specialist or other appropriately qualified healthcare professional.

Where a child is unwell, has unexplained symptoms, feeding or growth concerns, breathing difficulties, persistent vomiting, significant reflux symptoms, suspected allergy, unusual crying or any other medical concern, parents should seek appropriate medical advice.

Dreaming Angels may recommend obtaining medical clearance before commencing or continuing sleep training where appropriate.

Parents remain responsible for deciding whether their child is medically well enough to begin or continue any sleep programme.

7. Illness

Sleep training should not normally be commenced or continued where a child is acutely unwell or where the parent is uncertain about the child's health.

Dreaming Angels may recommend that sleep training is paused until the child has recovered.

Any pause caused by illness does not automatically entitle the client to a refund or an unlimited extension of the original support period.

Any extension will be at the discretion of Dreaming Angels and will depend upon the circumstances and package purchased.

8. Safe Sleep

The child's safety takes priority over all sleep-training recommendations.

Dreaming Angels supports recognised UK safer-sleep guidance, including guidance published by the NHS and The Lullaby Trust.

Parents and caregivers remain responsible at all times for providing a safe sleeping environment appropriate to their child's age, development and individual circumstances.

Any advice given by Dreaming Angels regarding cots, beds, room environment, sleepwear, bedding, sleep position, comforters or other sleep-related products should be considered alongside current official safer-sleep guidance and any advice provided by the child's healthcare professionals.

Where Dreaming Angels identifies a potential safety concern, parents may be asked to correct this before beginning sleep training.

9. Parental Responsibility and Supervision

Parents and caregivers retain full responsibility for their child at all times.

Dreaming Angels does not assume parental responsibility for a child, including during an on-site consultation or overnight service.

The parent or legal guardian is responsible for making all final decisions regarding the implementation of recommendations.

Parents must not implement any recommendation that they reasonably believe could place their child at risk.

10. Results

Every child is different and individual responses to sleep training vary.

Dreaming Angels cannot guarantee that a child will sleep through the night, stop waking, stop feeding overnight, nap for a particular duration or achieve any specific sleep outcome within a particular period.

Examples of previous client outcomes or typical progress are provided for illustration only and do not constitute a guarantee.

Results may be affected by factors including consistency, temperament, development, illness, teething, feeding, environment, family circumstances and whether recommendations are implemented as advised.

11. Client Communication and Support

Where a package includes ongoing support, support is provided for the period and through the communication methods stated in the relevant package.

Support periods do not automatically extend because the client chooses not to implement the Sleep Plan immediately or does not communicate with Dreaming Angels during the support period.

Messages may not be answered immediately. Dreaming Angels is not an emergency or medical service.

In a medical emergency, parents should contact the appropriate emergency medical service rather than waiting for a response from Dreaming Angels.

Dreaming Angels reserves the right to establish reasonable boundaries around message frequency, communication times and the nature of support provided.

12. Accuracy of Information

The client agrees to provide accurate and complete information during registration, consultation and the support period.

Dreaming Angels cannot be held responsible for recommendations that become unsuitable because important information was omitted, inaccurate or not updated when circumstances changed.

Clients should inform Dreaming Angels promptly of significant changes to their child's health, medication, feeding, sleep environment or circumstances that could affect the Sleep Plan.

13. Confidentiality and Privacy

Personal information provided to Dreaming Angels will be handled confidentially and in accordance with applicable data-protection requirements.

Information will only be used where reasonably necessary to provide the service, manage the client relationship, maintain appropriate business records, comply with legal obligations or where otherwise permitted by law.

Client information will not be sold to third parties.

Information may need to be disclosed where required by law or where Dreaming Angels reasonably believes that disclosure is necessary in connection with a serious safeguarding concern.

14. Safeguarding

The welfare and safety of children is paramount.

Where information disclosed during a consultation or support period gives rise to a serious safeguarding concern, Dreaming Angels may take appropriate action, which may include recommending professional support or, where legally or ethically necessary, sharing relevant information with an appropriate safeguarding authority.

15. Intellectual Property

All Sleep Plans, guides, schedules, written materials, resources and other materials produced by Dreaming Angels remain the intellectual property of Dreaming Angels unless otherwise stated.

Materials provided to a client are for the personal use of that client and their immediate caregivers.

They must not be copied, published, sold, distributed, uploaded publicly, used commercially or provided to another family for their use without prior written permission from Dreaming Angels.

A personalised Sleep Plan should not be used for another child.

16. Recording and Sharing Consultations

Clients must not record, reproduce, livestream, publish or distribute consultations or substantial portions of consultations without prior permission from Dreaming Angels.

Nothing in this clause prevents a client from making ordinary personal written notes during their consultation.

17. Respectful Communication

Dreaming Angels expects respectful communication between all parties.

Threatening, abusive, discriminatory, harassing or otherwise inappropriate behaviour towards Dreaming Angels may result in the service being terminated.

Where a service is terminated because of serious client misconduct, any refund will depend upon the proportion of the service already supplied and the client's statutory rights.

18. Ending the Working Relationship

Dreaming Angels reserves the right to discontinue a service where it would be inappropriate, unsafe or professionally unreasonable to continue, including where:

• relevant medical advice is required before sleep training can safely proceed;

• recommendations are repeatedly implemented in a way that Dreaming Angels believes could compromise the child's safety;

• essential information has been withheld;

• communication becomes abusive or threatening; or

• circumstances arise that make the service unsuitable.

Where Dreaming Angels terminates a package for reasons unrelated to client conduct or services already supplied, any appropriate refund will be considered in accordance with the circumstances and applicable consumer law.

19. Limitation of Service

Dreaming Angels will provide services with reasonable care and skill.

Nothing within these Terms & Conditions is intended to exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights which cannot lawfully be excluded under UK consumer law.

Parents remain responsible for supervising their child and making decisions concerning their child's health, wellbeing and safety.

20. Changes to Services or Terms

Dreaming Angels may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to a booking will ordinarily be those in force when the booking is made, unless a change is required by law or is expressly agreed between Dreaming Angels and the client.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction applicable under the laws and consumer protections of England and Wales.

22. Acceptance

By booking, paying for and/or proceeding with a Dreaming Angels service, the client confirms that they have read and understood these Terms & Conditions and agrees to be bound by them.

The client also confirms that they have provided accurate information regarding their child and understand that sleep consultancy does not replace medical advice.